Shunra

ING DIRECT has an internal mandate to achieve 100% customer satisfaction. To meet this goal, the company needed to assure that every customer experience was optimal. ING DIRECT had to test whether or not applications linked to a new call center in Hawaii could be deployed. Developers typically write code on a LAN. The code they write, however, typically runs on a WAN. This simple disparity is the cause of countless problems for developers, network managers and business users alike. Download this case study to find out how Shunra helped.