For Merck KGaA, a major chemical and pharmaceutical company with over 40,000 employees located across six continents, communication and information sharing could be a challenge. With a need to ensure ubiquitous and on demand access to data, Merck proactively sought a means for ensuring the performance of its critical business applications for users around the globe, setting expectations for end user performance, and determining the most cost effective means for deploying applications across wide geographic areas.